UK regulator the Financial Services Authority has set out further details of its post-implementation reviews of the mortgage and general insurance regimes.
The reviews, announced by FSA managing director Clive Briault earlier this year, will investigate the effectiveness of the regimes, focusing initially on how far the FSA conduct of business requirements for mortgage and general insurance firms are delivering the intended outcomes for consumers.
Dan Waters, director of retail policy division at the FSA, explained:
Effectiveness reviews are part of the FSA’s approach to seeking to ensure that major policy interventions in the market are making a real difference in practice.
Naturally we recognize that it is still early days, and that we have to be realistic about the timescales in which the various objectives of the new regimes may be achieved. That’s why the reviews are rolling programs which will measure the outcomes of the regimes in stages.
The FSA has identified disclosure requirements, and advice and selling standards, as key areas within both regimes where it plans to undertake early consumer research.
The reviews will employ a variety of different tools to test the effectiveness of the regimes. In addition to consumer research the review teams will analyze statistical information, including regulatory returns and market and economic data. There will also be mystery shopping to test if consumers are clear whether a sale is advised or non-advised and whether suitable mortgage and general insurance recommendations are being made.
From 2006, the FSA will also be undertaking a study looking at changes in consumer attitudes and behavior over time. This research will provide a baseline for the current impact of the mortgage and general insurance regime on consumers, and will be repeated periodically so that the longer term impacts of these regimes can be monitored and assessed.