Friends First, a wholly-owned subsidiary of Irish insurer Eureko, has selected Fineos, a provider of core software solutions for insurance industry, to manage claims and payments arising from its income protection (disability insurance) operation.
Under the agreement, Friends First will use Fineos Claims platform to support and manage complete claims life-cycle for income protection. The agreement is worth around EUR500,000.
According to Fineos, its claims solution will deliver efficient processing from intake to determination of eligibility, through resolution or closure. By enforcing rules-driven workflow management and process automation, Friends First can use it to automate claims related activities leading to increased efficiencies and improved service to customer.
Conor O’Brien, chief operations officer of Friends First, said: “Key for us was the integrated Fineos Claims and Payments modules which allow us to handle increasing claims volumes and complex, long-tail claims.
We were also impressed by the demonstrable expertise that Fineos has in income protection globally. We look forward to delivering an improved customer service and enhanced operational efficiency.”