First Insurance Company of Hawaii (FICOH), a property and casualty insurer, has implemented ISCS's SurePower Innovation Policy Administration Suite for its new personal lines auto business.

The implementation also includes direct sales portal that combines direct sales with service by FICOH’s independent agent network.

ISCS said that web-based SurePower Innovation Policy Administration Suite is used to perform business processes for commercial, personal and specialty lines of business. These include underwriting automation, policy and claims management, integrated reinsurance, integrated billing and much more.

The system will provide integrated document management, a rules-based data warehouse, and document imaging client tool for bulk indexing and LDAP-standards security.

FICOH vice president, personal lines Tony Abad said ISCS’s agile methodology enabled us to draw on our critical staff for intensely-focused and manageable periods of time that minimized the long-term time commitment other technology development methods required. Our team could see and react to the emerging solutions in a much tighter response cycle.