Fico, a provider of analytics and decision management technology, has been working with Microsoft to integrate FICO and Microsoft technologies into a comprehensive, end-to-end solution for insurance claims processing.
The solution, available now, allows insurers to process claims on a single decisioning platform from first notification of loss (FNOL) all the way through claims payment.
According to Fico, the new solution suited to both auto and general property/casualty claims management, integrates the Fico Blaze Advisor business rules management system (BRMS) into a platform comprising Microsoft Office 2010, Microsoft SharePoint 2010, Microsoft Dynamics CRM and other components.
Blaze Advisor automates decisions at critical junctures in the claims process, including the assignment of the claims manager and field adjuster based on attributes reflected in the claim. It also performs a basic fraud check to detect duplicate claim submissions.
Kim Akers, general manager for global partners at Microsoft, said: “Combining Fico’s top BRMS technology with Microsoft’s proven platform will enable insurers to become more agile, responsive and efficient for their customers the keys to their success.”
Russ Schreiber, vice president for insurance at FICO, said: “By supporting the popular Microsoft technologies that many insurers already use, Fico Blaze Advisor eliminates bottlenecks and workarounds, and helps streamline the claims workflow. Both the customer and the carrier win.”