Farmers Insurance Claims, a wholly owned subsidiary of Zurich Financial Services, has introduced eZsign, a new initiative enabling customers to settle claims using electronic signatures from RightSignature. Since Since its initial launch, Farmers has expanded its use of eZsign to 16 states including Oklahoma, New Mexico, Missouri, and California.
According to Farmers, using eZsign, it has been able to reduce the cycle time of loss settlement for its customers, following the replacement of eZsign with the current document based system. Farmers now provides customers the option to receive document links via email, sign online, and submit them instantly to expedite payment.
Bryan Murphy, executive vice president and chief claims officer at Farmers Insurance, said: In the near future, we look forward to extending the service of eZsign to our customers beyond the current 16 states.
Odom Wu, director of Farmers Strategic Initiatives, said: “Our customers don’t need any special hardware or software to install. An additional benefit of eZsign is that you can also sign your documents on the iPhone if you are busy and on the go.”