Dell Services has introduced a new advanced Business Process as a Service (BPaaS) platform for property and casualty (P&C) insurance carriers.
The company has partnered with CodeObjects to launch the business processing platform, which will allow insurance carriers to enhance agent customer service, control costs, increase productivity and focus resources on higher-value business activities.
The platform will also help P&C carriers to offer real-time support to agents and direct access to policy data, claims status and billing.
It is also claimed to enhance underwriting models and risk assessment with proactive management of real-time business intelligence within the underwriting and claims portfolio.
The offering uses Dell Services’ private, cloud-based platform, P&C expertise and proven service capabilities with CodeObjects’ technologies.
Dell Services banking, financial services, securities and insurance (BFSI) vice president Sameer Kishore said: "The insurance market is under pressure from consumers who demand a more personalized experience and anytime access from any device, but legacy technology cannot deliver on these expectations.
"The Dell Services and CodeObjects BPaaS offering helps carriers realize enhanced flexibility to adapt to the changing needs of the industry and provides superior support and enhancements that ultimately benefits customers."
Dell Services has more than 30 years of experience in the insurance domain, including the personal, commercial, auto, home, travel, pet, payment protection and group income protection lines of business.
Image: Dell Headquarters in Round Rock, Texas. Photo: courtesy of Jjpwiki.