Co-operative Insurance Companies of Middlebury has installed CSC’s RISKMASTER to accelerate claims processing, Vendor Solutions Suite to manage relationships with outside vendors and 2Work for Adjusters to support the claims adjustment process in a mobile environment.
CSC’s Property and Casualty Insurance Division president Jeffery Schwalk said that CSC technology enables companies of all sizes to enhance the customer experience and increase payment processing efficiency, while lowering the cost of doing business.
"With the most intellectual property, the largest customer base and a long-term program for continual innovation for the insurance industry, CSC is leading the way to help companies improve productivity and achieve high levels of customer satisfaction in the claims process," Schwalk added.
RISKMASTER automates and streamlines the claims process from first-notice-of-loss to payout and has been built on a highly configurable, fully Web-based service-oriented architecture for fast implementation.
The system helps to ensure timely, accurate and consistent customer interactions and loss payments while providing management insight and improved expense control, claims CSC.
Vendor Solutions Suite helps in managing entire relationship with its third-party suppliers — from assignment of tasks to review and approval of expenses.
The system automates and simplifies the vendor assignment process, tracks performance, promotes best practices and leads to reduced expenses.
2Work for Adjusters is a mobile application that accelerates claims management by making a full range of claims processing transactions available to field adjusters through tablet-sized computers and other mobile devices.