CNA said that it plans to open a Western Service Center in Denver, to be fully operational by the second quarter of 2011. It expand the company's service center capabilities beyond its current locations in Maitland, FL, Chicago, IL and Reading, PA .
The company also planned a gradual implementation that will deliver a portion of its worldwide operations and claim express capabilities. The new center will feature claim handling, policy processing, a call center as well as billing and collections to offer producers and customers with overall operational effectiveness and business continuity.
George Fay, executive vice president of claim at CNA, said: “The Western Service Center reflects our continuing effort to become a more customer-centric company and world class claim organization. We are committed to providing a positive customer experience through consistent service and strong relationships with local agents, brokers and underwriters.”
Katie Cunning, senior vice president of worldwide operations at CNA, said: “We want to demonstrate that CNA is a major property and casualty market and an employer of choice in the Denver marketplace. This is an exciting new investment that will enable us to better respond to the needs of our producers and their customers while providing new opportunities for current and potential employees.”