Aviva-owned UK insurance giant Norwich Union has recruited insurance software provider Clear Technology as strategic supplier to help improve its handling of third-party claims.

Under the terms of the agreement, Clear will help Norwich Union Insurance manage its third-party claims across multiple key business areas. The relationship is expected to reduce Norwich Union Insurance’s processing costs, improve processing capacity and enhance customer service levels.

According to the Aviva subsidiary, this latest technology initiative puts Norwich Union Insurance at the vanguard of claims management. Processing the steadily rising volume of third-party claims efficiently is one of the biggest challenges facing providers, the company explained, with insurers paying out GBP4.5 billion ($8.8 billion) a year on personal injury compensation alone.

What this system gives us is an enterprise view of data, which is essential for improving efficiency, commented Dominic Clayden, director of technical claims at Norwich Union Insurance. With Clear, Norwich Union Insurance has a real opportunity to monitor processing performance and to use this information to drive shorter, more effective procedures when handling personal injury-related claims.