Chicago-based CCC Information Services has introduced an auto-buying program for automotive insurance carriers using its vehicle valuation solution through Zag, an auto-buying platform.
CCC Information Services has claimed that an insurance carrier will have the ability to offer its customers the option of quickly and conveniently replacing a total loss vehicle through Zag platform.
The auto buying program, which can be accessed online through a web portal or offline via a concierge contact center, features ‘member’ pricing, useful research tools and a no-haggle buying experience through a nationwide network of more than 3,000 certified dealers.
In addition, Zag has developed a tool allowing a claims representative to refer a customer who expresses interest in using the program. With the click of a button, the claims representative will be able to trigger automated follow-up communications to the customer. The tool also enables customer referrals to be tracked to determine the program’s impact on customer service, retention, rental days and cycle time.
Debbie Day, senior vice president of marketing and product management at CCC, said: Zag gives carriers using CCC’s valuation solutions a replacement vehicle option instead of having the policyholder do the legwork.
Stewart Easterby, general manager of Zag, said: “Zag’s new Total Loss Auto Buying Program was developed to fit the unique needs of the auto insurance industry. Our new agreement with CCC promises to deliver a substantially enhanced solution for Zag. Insurance companies can now leverage their relationship with CCC to offer customers a quick and transparent purchase process at a time of need.”