Expected to enable AXA to streamline its business processes and move toward multi-channel delivery, resulting in an improved customer experience
AXA Australia, a provider of insurance, retirement and superannuation solutions, has selected the Thunderhead NOW platform to replace its existing application for client communications.
Thunderhead NOW is likely to enable AXA to streamline its business processes and move toward multi-channel delivery, resulting in an improved customer experience, said the company.
AXA opted for Thunderhead NOW due to the software platform’s XML-based design and open standards-based architecture, allowing for flexibility and easy integration.
The company also selected Thunderhead’s Interview NOW component, providing customer service call centre staff with a user-friendly interface through an interactive, interview-style process.
AXA is a French insurance company which offers life, health and other forms of insurance, as well as investment management services.