Aviva has introduced two new online services fund switch facility and E-Documents, for financial advisers to help in managing their customers' finances.
The new online fund switch facility service has been added to the Aviva for Advisers e-commerce platform which enables advisers to monitor and switch funds online on more than 1.6 million investment bonds, individual, stakeholder and group personal pensions.
Some of the key features of the fund switch facility include: no need for customers’ signatures; policy fund research tool that shows advisers which funds are available to switch; online compliance record for each request for each fund switch; client confirmation letter.
The second new feature, E-Documents, provides financial advisers with access to electronic versions of client correspondence.
E-Documents will initially give advisers access to copy policy documents and benefit statements across Aviva’s range of group and individual pension contracts.
Aviva said more products and document types will be added throughout 2011 taking the total number of existing customers’ documentation available online to over three million.
Aviva head of e-commerce Billy Burnside said Aviva for Advisers is one of the largest platforms available, with access to millions of Aviva customers’ policy records. These changes mean advisers can spend less time on administration and more time advising clients.
"The fund switch facility enables advisers to request a switch between 6am and midnight seven days a week and provides a clear compliance audit trail," Burnside said.
The Aviva for Advisers website has 40,000 users and was launched in June 2009 to provide advisers a platform. It provides information in a simple format and offers advisers a new fund center service, and access to product, tax and technical support information.