AMI Insurance, a subsidiary of global underwriter IAG, has implemented Exigen's policy administration, billing and claims technologies for motor vehicle lines of business, with an aim to boost its operational efficiency.
The implementation is the first stage introduction of a new enterprise platform for managing AMI’s more than one million motor, home, contents, farm and boat insurance policies.
The Exigen system, equipped with customer-centric design and the flexible architecture, will enable the insurer to bring new offerings to the market quickly.
IAG COO Allan Dornan said that the company is pleased with the results of the roll-out of the auto product.
"The new system streamlines operations and removes manual processes, particularly in claims servicing. Platform performance and reliability has been flawless also," Dornan added.
"The new platform will enable AMI to quickly and cost-efficiently introduce new products and provide a better customer experience that makes it easier for customers to interact with us using the channels they prefer."
The Exigen Suite component technologies, including PolicyCore, BillingCore and ClaimCore, were implemented in an enterprise package that also comprises product development and distribution management.
Additionally, it also includes rating, underwriting, business intelligence and reporting, customer relationship management, business process management (BPM), document generation, and content management.
AMI rolled out 23 classes of motor insurance on the Exigen platform, such as private vehicle, commercial vehicle, motorcycle, motorhome and caravan, which required replacement of in-house built legacy core systems and the installation of a modern framework.
"Our existing legacy system, built 30 years ago, has become cost prohibitive to maintain and is not capable of supporting current and future business needs, such as a multi-channel customer experience that includes online and mobile self-service," Dornan further added.