Amadeus, which provides technology and distribution solutions for the travel and tourism industry, has launched an insurance solution in the United Arab Emirates and Oman that enables travel agencies to automatically issue insurance policies at the planning stage of travel.
Travel agents in the region will now be able to book insurance from AIG, Amadeus Gulf’s launch partner, through the Amadeus system.
Amadeus Insurance is a fully automated booking tool that Amadeus claims is a fast and intuitive system able to integrate fully with a travel agency’s existing booking systems and back office.
Information stored in the travel details included in the passenger record (PNR) is used to calculate the insurance premium value, so this information does not need to be re-entered. Furthermore, since the whole process takes place online, time is not wasted waiting in a telephone queue or on hold.
In addition, with details of the sale automatically sent to the travel agency back office and to the insurance provider, agents have less paperwork to do and more time to spend with customers.
The agreement between Amadeus and AIG brings important benefits. Booking is quicker which speeds up the process, increasing productivity and efficiency, stated Osama Abdeen, executive vice president for Arabian countries at AIG. Our consultants today know what is not covered in vacation packages, and find the best additional policy for the customer through Amadeus.