Allianz Deutschland has introduced a new operating model. The pilot operations have commenced as planned at the call center and the incoming mail center, the central facilities in the north-east service region. The new structure will be extended to the other regions over the next year.
The reorganization of its insurance business in Germany enables Allianz to focus on its customers and their needs: as well as improving its customer service, the company will be developing tailor-made, cross-divisional products for specific customer groups and circumstances.
For customers, representatives and brokers alike, the new operating model will be more customer-focused and will combine a high degree of availability with extensive specialist competence, commitment, and fast throughput times.
Ulrich Schumacher, member of the management board responsible for human resorces, emphasized the importance of continued training and flexibility. He said: We further the development of our employees by means of targeted measures to train and qualify them, and we support them when changes take place locally. This ensures that jobs in Germany are future-proof.