The ACE Group of insurance and reinsurance companies has appointed Doug Poetzsch as executive vice president of Ace USA Claims, who will have overall responsibility for its claims unit, including teams responsible for the unit’s commercial insurance products.

Mr. Poetzsch will report to John Lupica, president and chief executive officer of ACE USA and chief operating officer of Insurance-North America, and Frank Lattal, chief claims officer of ACE Group.

In addition, the company also appointed Paul Ramsey as executive vice president of claims for Ace Commercial Risk Services. In the new role, Mr Ramsey will oversee the establishment of an integrated claims infrastructure for ACE Commercial Risk Services, the company’s new small business division in North America. He will work with Mr Lattal on strategic claims initiatives for ACE in North America and will report to Dennis Crosby, chairman of ACE Commercial Risk Services and Mr Lattal.

Mr Poetzsch joined Ace in 2004 and most recently served as executive vice president, head of Ace USA Specialty Claims and chief technical officer. Prior to joining Ace, he held senior claims management positions at The Navigators Group, The Gulf Insurance Group and American International Group.

Mr Ramsey has served as executive vice president of Ace USA Claims. He has more than 30 years of experience in the property and casualty insurance field, including senior leadership positions in claims operations with St. Paul and Travelers.

John Lupica, president and CEO of Ace USA, said: Ace strives to deliver the most responsive and effective claims service to our insureds, spanning the spectrum from complex, long-tail claims to efficient processing of frequency claims. With deep industry experience, Doug and Paul are well-positioned to deploy Ace’s claims network to ensure maximum benefit for Ace customers of all sizes.