Accenture has signed a seven-year agreement with Aviva's property claims repair service, Asprea, to provide application and infrastructure outsourcing services for its buildings claims division in the UK.
Under the agreement, Accenture will develop and manage all the applications that support Asprea’s buildings claims operations, covering the claim validation and fulfillment process.
In addition, Asprea will also outsource to Accenture its infrastructure services, including service desk, workplace, network and telephony, and data centre services.
Neil Gribbin, managing director of Asprea, said: “By outsourcing our infrastructure and claims applications to Accenture, we can stay focused on continual enhancement of our core competency in claims and delivering further improvements in quality of service to our clients. Accenture’s deep operational experience in IT outsourcing, combined with its insurance expertise, makes it an ideal business partner for Asprea.”
Stephen Lathrope, senior executive in Accenture’s financial services practice, said: “Bundling application and infrastructure services will enable Asprea to achieve even greater IT standardization and synergies, and to reduce outsourcing management costs. We look forward to delivering best-in-class outsourcing services to Asprea in order for them to provide continued high customer service levels.”