Technology services and outsourcing firm Accenture has introduced new Duck Creek Suite, a software developed to offer customer-centric and operational efficiency to property and casualty (P&C) insurers.


Accenture Duck Creek Suite comprises policy, rating, billing and claims software, which can be implemented independently or combined for an integrated approach to manage all aspects of the property and casualty insurance lifecycle.

Accenture Duck Creek global managing director Michael Jackowski said: "Accenture’s focus continues to be on designing systems that improve how carriers communicate and interact with their customers, through any device or channel.

"With the current enhancements to our Duck Creek software, carriers can increase operational efficiencies, improving profitability and delivering a more customer-centric experience locally, regionally and globally."

The new software was developed based on the success of previous releases, including Customer Centricity with Party 360, which provides a 360 degree view of each customer by creating a common party repository for all customer information from Accenture Duck Creek systems.

Other release Omni-Channel enabled by Duck Creek Anywhere helps sales and service processes to create a single point of change, which can be accessed through the customer’s preferred channel.

The new upgraded suite includes the enhancements, comprising Accenture Duck Creek Billing that provides back office efficiency with enhanced agency bill processing and new options for automated collections, payment plans and out-of-cycle invoicing.

It also features Accenture Duck Creek Claims, which supports claim staff efficiency with the introduction of Agenda, a new planning feature that provides an easy way to view work across teams to ensure coverage.

Final enhancement includes Accenture Duck Creek Policy, which introduces mobile quoting, a new capability developed as part of the Duck Creek Anywhere program.

Image: Accenture has launched new Duck Creek software suite. Photo: courtesy of Stuart Miles/